Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopatrelaxo@relaxofootwear.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopatrelaxo@relaxofootwear.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopatrelaxo@relaxofootwear.com.

Return Policy

We want you to be completely at peace when you buy any product from Relaxo. We allow you to return all kinds of items apart from socks, Shoecare products & free items within a time frame of 15 days from the day of receipt. You’ll get a full refund for the purchased item. This comprises of the items bought on sale. This refund amount shall be credited into your payment source method used at the time of placing the order.

  • All items that you wish to return must be in the original condition and should be unused with all the original tags as well as the packaging intact (like- If you want to return shoes, they should be packed only in their original shoe box).
  • Be careful about packing the items safely and securely to prevent any damage or loss during transit. For all the self-shipped product returns, we would recommend you to use a courier service that is reliable.

Do read the following FAQs. Your query might get answered here itself-

1. How do I go about returning the product to Relaxo?

Step 1: You may return or exchange a purchased product from Relaxo within a time frame of 15 days starting from the day of delivery, simply by navigating to www.relaxofootwear.com/customer/My-Order

  • You have to select the product you want to return, and also give the reason.
  • As this process ends, you shall be shown with your return status. Your return order amount will be credited to your Relaxo My Account as Relaxo Credit or refunded to your bank account. Your return request will be processed in 24-48 hours.
  • Your product must adhere to Relaxo’s returns policy to enable us to process the return request that you have made.

If you encounter any problem in creating an online return request, do contact Relaxo’s customer support.

2. Can I also return products that I’m not completely satisfied with?

To ensure a hassle-free shopping experience for you with Relaxo, we have provided you with the option of returning products as conveniently as possible and that too, in a transparent manner. Your return is eligible only if it’s in a re-saleable and an unused condition. A return request can be placed either through My Account or customer care, within a time frame of 15 days after you have received your product. 

3. What all is it possible to return?

You may return the ordered products within a time frame of 15 days upon delivery. Returned products should be unwashed and unused, and also, having all the original tags and packaging that the product/s was shipped with.

If you want Relaxo’s quality team to accept your returns, do make sure that you take sufficient steps to ensure that the product trial has no affect whatsoever upon the product’s original condition. So, we’ll recommend you to try the footwear on clean surfaces (preferably carpeted).

4. Where should I send the return?

You must make sure that this following address is written/printed clearly on the returns parcel:

The returns desk

RELAXO FOOTWEARS LIMITED (Online Store)

A-4, Udyog Nagar, Old Rohtak Road

New Delhi-110041

5. How long does it take for the whole returns process?

It could take 7 to 10 days (approximately) for Relaxo to receive the product you returned, depending on the location you live in and also courier service that you use. On reception, we shall process and inspect it within the next 48 hours to make sure that you get your refund quickly.

6. How long would it take me to receive the refund of the returned product?

After the refund has been initiated by Relaxo as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

Paytm Wallet –Instant

Online Refund – 7 to 10  working days post refund initiation, depending on your bank partner

COD Refund - 10 to 15 working days after receiving bank account details from customer.

Please note, Relaxo initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Relaxo warehouse. In case of any refund discrepancies, Relaxo may at its sole discretion, request you to share with us a screenshot of your bank statement.

7. Will you charge me for returning the products?

Relaxo will arrange reverse pickup from customer delivery address and return cost  will be borne by Relaxo.

8. How will you refund me for my return?

After successful processing, entire refund amount, that is, price of the item will be allocated to you in your payment source method used while placing the order.

9. Can I exchange my product?

If you have ordered a size too small or too big. We will replace it for you but you will have to follow the process outlined in the Return Policy and place a new order on www.relaxofootwear.com

10. Warranty Period at Relaxo ?

Relaxo is a leading footwear company in India.

All Relaxo shoes are manufactured with utmost care and stringent quality control is maintained. However, despite this high quality assurance there can be an odd defective pair among the million we manufacture and sell. In such cases we stand by our quality policy and cover all such products by our uniform warranty prescribed in chart below:

Period Used Compensation (% of Invoice Price)
Upto 15 days 100%
From 16-30 days 75%
From 31-60 days 50%
From 61-75 days 25%
Above 75 days Nil

I got a damaged item!

This is a rare instance. In case this does happen, you are free to return us your product and we shall refund your amount into your bank account or Relaxo credit post product quality verification. You may send us product’s images at customercare@relaxofootwear.com and we’ll get back to you for reverse pickup.